Terms & Conditions

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1. Introduction and Acceptance 2. Definitions 3. User Account and Registration 4. Bookings and Payments 5. Commissions and Billing 6. Cancellations and Refunds 7. Obligations and Responsibilities 8. Insurance and Safety 9. Prohibited Conduct 10. Reviews and Feedback 11. Intellectual Property 12. Data Protection and Privacy 13. Indemnification 14. Dispute Resolution 15. Amendments to Terms 16. Governing Law 17. Data Deletion Instructions

1. Introduction and Acceptance of Terms

1.1 Contracting Party

These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you and Pawnfind LLC, a limited liability company incorporated in the State of Delaware, USA (hereinafter, “Pawnfind”, “we” or the “Platform”). By accessing, browsing, or using pawnfind.com, its subdomains, the mobile application, or any other related service (together, the “Platform”), you (“User”, “Service Provider” or, collectively, the “Parties”) acknowledge that you have read, understood, and agreed to these Terms.

1.2 Purpose

Pawnfind provides a technology Platform allowing (i) Users – pet owners or caretakers – to search, compare, and book pet lodging services offered by (ii) Service Providers. Pawnfind acts only as an intermediary, facilitating lodging contracts between Users and Service Providers and managing payments, without being a party to the lodging contract or a direct service provider.

1.3 Acceptance and Validity

By checking “I accept the Terms and Conditions,” creating an account, or otherwise using the Platform, you accept these Terms and related policies (Privacy Policy, Cancellation and Refund Policy, Community Guidelines). If you do not agree, you must refrain from using the Platform. These Terms become binding only upon express acceptance at registration or booking.

1.4 Modifications

Pawnfind may modify these Terms at any time. Updates will be posted with a “Last Updated” date and substantial changes will be notified at least 15 days in advance by email or via the User account. Continued use after the effective date constitutes acceptance.

1.5 Eligibility

To use the Platform, you must:

Be at least 18 years old or legal majority in your jurisdiction
Have full legal capacity
Not have been suspended or banned previously

1.6 Language Priority

These Terms may be translated. In case of discrepancy, the Spanish version prevails.

1.7 Related Documents

The following policies form part of these Terms: Privacy Policy, Cancellation and Refund Policy, Commissions and Payments Policy (including 12% Service Provider fee and 3% User fee), and Pawnfind Community Guidelines. By accepting these Terms, you agree to comply with them.

2. Definitions

“Pawnfind” or “Platform”

pawnfind.com, its subdomains, the mobile app, or any channel operated by Pawnfind LLC.

“User”

Person over 18 who creates an account to book and pay for pet lodging services.

“Service Provider” or “Hotel Owner”

Individual or entity listing pet lodging spaces and entering lodging contracts.

“Pawnfind Account”

Profile granting Platform access.

“Lodging Service”

Accommodation, care, and attention for a pet during the reserved period.

“Booking”

User’s confirmed request for Lodging Service.

“Lodging Contract”

Direct agreement between User and Service Provider; Pawnfind is not a party.

“Lodging Fee”

Base price set by Service Provider, before taxes and commissions.

“Pawnfind Commission to Service Provider”

12% applied to the Lodging Fee.

“User Service Fee”

3% applied to the booking subtotal.

“Authorized Payment Methods”

Stripe, PayPal, credit/debit cards.

“Escrow Account”

Temporary retention of funds until 24h post check-in, then net payment released.

“Check-in / Check-out”

Delivery/pickup time of the pet.

“Cancellation Policy”

Flexible, Moderate, or Strict options selected by Service Provider.

“User Content”

Reviews, photos, descriptions, messages posted on the Platform.

“Force Majeure”

Unforeseeable event (natural disaster, government order, illness).

“Applicable Laws”

Delaware law and mandatory local laws where service is provided.

3. User Account and Registration

Registration is required to use the Platform. You must provide accurate, complete information and update it. Identity verification and valid payment methods (Stripe/PayPal) may be required. Service Providers must provide licenses, permits, and establishment details. You are solely responsible for your account and password security. Accounts are personal and non-transferable. Company accounts require proof of authority. Pawnfind may suspend or terminate accounts for violations, false data, fraud, animal abuse, or inactivity over 12 months. Users may request account closure, which does not waive existing obligations.

4. Bookings and Payments

Users select dates and options, accept total price, and authorize charge. Booking is confirmed when accepted by Service Provider or automatically after the acceptance period. Escrow holds Lodging Fee + 3% User Fee + taxes, releasing net payment (minus 12% Service Provider commission) 24h after check-in. All transactions in USD. Disputes or chargebacks may withhold funds. Security deposits may apply.

5. Commissions and Billing

User Service Fee: 3% of subtotal, visible at booking.

Service Provider Commission: 12% of Lodging Fee, deducted before payout.

Invoices: Pawnfind issues receipts to Users and commission invoices to Service Providers. Taxes and withholdings may apply by law (e.g., Costa Rica IVA 13%, IRS backup withholding). Service Providers must comply with local invoicing and tax obligations. Pawnfind provides annual financial reports.

6. Cancellations and Refunds

Service Providers must choose one policy: Flexible, Moderate, or Strict. Refunds to Users depend on timing of cancellation (≥24h, ≥5 days, ≥16 days, etc.). Indirect taxes refunded proportionally. Provider cancellations result in full refund to User and may trigger penalties.

Penalties: Negligence (unsanitary conditions, false info, unjustified cancellation) incurs penalties: 12% of Lodging Fee or $25.

No-shows follow cancellation rules. Force Majeure events reviewed case by case. Refunds processed to original payment method within 10 business days.

7. Obligations and Responsibilities

User Obligations

Provide truthful pet data
Vaccination records
Disclose aggression/illness
Authorize emergencies
Comply with check-in/out

Service Provider Obligations

Maintain valid licenses
Ensure safe facilities
Trained staff
Incident reporting
Accurate calendars and records

Pawnfind Responsibilities

Technology intermediation, document verification, dispute resolution. Liability for damages managed via insurance or direct responsibility.

8. Insurance and Safety

Insurance is recommended but not mandatory. Providers with valid COI ($25,000 minimum liability) may display a badge. Without insurance, Provider assumes all liability. Claims must be reported within 2h, supported with evidence, and filed with insurers within 5 days. Safety standards include: fencing, CCTV, emergency plans, sanitation, and zoonosis prevention. Certifications may increase visibility. Non-compliance may suspend listings.

9. Prohibited Conduct

Strictly Prohibited:

Animal abuse
False information
Payment fraud
Discrimination
Off-platform transactions
Price alterations
Misuse of personal data
System manipulation
Illegal activities

Violations may cancel bookings, suspend accounts, reverse payments, and be reported to authorities. Users may appeal within 5 days.

10. Reviews and Feedback

Reviews allowed only after completed bookings, within 14 days, with ratings and optional photos. Offensive, fraudulent, or irrelevant reviews may be removed. By submitting, you grant Pawnfind a worldwide, irrevocable, sublicensable license to use reviews. Ratings impact listing visibility. Manipulation is prohibited.

11. Intellectual Property

Pawnfind LLC owns all copyrights, trademarks, patents, trade secrets, and brand elements. Users receive a limited, non-transferable license to access content for legitimate use. User Content must be owned/licensed and grants Pawnfind global use rights. Unauthorized use, scraping, or third-party trademark misuse is prohibited. DMCA takedown requests may be filed. Pawnfind reserves legal actions.

12. Data Protection and Privacy

Pawnfind complies with Costa Rica Law 8968, EU GDPR, and California CCPA. Data collected includes identification, contact, pet, financial, and usage data.

Purposes: service provision, fraud prevention, communication, marketing (opt-in), analytics.

Data shared with: payment processors, insurers, authorities, and vendors.

Data retention: 5 years for account/tax, 3 years for chats, 12 months for logs.

Rights: access, rectification, erasure, objection, portability. Requests: privacy@pawnfind.com. TLS/AES encryption, MFA, audits, and limited cookie use.

13. Indemnification and Limitation of Liability

Pawnfind provides the Platform ‘as is.’ No warranties of uninterrupted service or accuracy of User Content. Liability limited to the greater of User Fee charged or $100. Excludes indirect damages. Users and Providers indemnify Pawnfind for breaches, misuse, pet damages, or law violations. Pawnfind indemnifies only for proven gross negligence or willful misconduct.

14. Dispute Resolution and Arbitration

Parties must first attempt resolution via Platform’s Resolution Center (15 days). Mediation may follow, costs split. If unresolved, binding arbitration under AAA rules in Wilmington, Delaware applies.

Language: Spanish or English Law: Delaware Small claims court: Allowed for minor disputes Class actions: Waived; only individual claims permitted Time limit: 12 months

Arbitrator may order interim measures.

15. Amendments to Terms

Pawnfind may revise Terms due to legal changes, new features, or market adjustments. Updates posted with ‘Last Updated’ date and 15 days’ notice for substantial changes. Continued use implies acceptance. Users may close accounts if they disagree before effective date.

16. Governing Law and Jurisdiction

Delaware law governs, subject to mandatory local laws. Disputes resolved by arbitration (Section 14). Residual jurisdiction lies with Delaware state/federal courts for injunctions, award enforcement, or unresolved matters. Mandatory local consumer/welfare laws prevail when applicable. Spanish version is the binding one; translations are for convenience.

17. Data Deletion Instructions

In compliance with Facebook Platform Terms: This section provides instructions on how users can request the deletion of their data from our platform.

17.1 How to Request Data Deletion

If you wish to delete your personal data from Pawnfind, you have the following options:

Option A – Email Request: Send an email to privacy@pawnfind.com with the subject line “Data Deletion Request”. Include your full name and the email address associated with your Pawnfind account.
Option B – Account Settings: Log into your Pawnfind account, go to “Account Settings” and select “Delete Account”. This will initiate the data deletion process.
Option C – Contact Form: Visit pawnfind.com/contact and submit a request specifying “Data Deletion” in the message.

17.2 What Happens After Requesting Deletion

Once we receive your data deletion request:

We will send you a confirmation email within 48 hours.
Your personal data will be permanently deleted from our active databases within 30 days.
Some information may be retained in backups for up to 90 days and then automatically deleted.
You will receive a final confirmation once the deletion is complete.

Important: Data that we are legally required to retain (such as transaction records for tax purposes) will be anonymized and kept only for the legally mandated period. This data cannot be used to identify you personally.

17.3 For Users Who Log In With Facebook

If you connected to Pawnfind using Facebook Login, you can also:

Go to Facebook Settings > Apps and Websites
Find “Pawnfind” in your connected apps
Click “Remove” to revoke Pawnfind’s access to your Facebook data

Note: Removing Facebook access does not automatically delete your Pawnfind account data. You must still follow the steps in section 17.1 to request complete data deletion from our platform.

Data Deletion Callback URL for Facebook: https://pawnfind.com/data-deletion

This URL handles data deletion requests originating from Facebook and confirms to Facebook when user data has been deleted.